Privacy Policy

Last updated: October 26, 2020

This Privacy Policy describes how ClearShield (“ClearShield,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information in connection with our website located at clearshield.tech (the “Site”) and our cybersecurity advisory and related services (collectively, the “Services”).

1. Information We Collect

• Contact Information: name, work email, company name, phone number, and the content of your messages or consultation requests. Please do not submit protected health information (PHI) through the Site.
• Business Information: details about your organization’s environment that you choose to share for scoping assessments or consultations.
• Usage Data & Cookies: device and browser info, IP address, pages visited, and referral information. We may use cookies and similar technologies to understand Site usage and improve performance.

2. How We Use Information

• Provide, operate, and improve the Site and Services;
• Respond to inquiries and schedule consultations;
• Customize content and measure Site performance;
• Comply with legal obligations and enforce our terms;
• Protect the security and integrity of our systems and clients.

3. Lawful Bases for Processing (GDPR)

• Contractual necessity to respond to your requests and provide the Services you ask for.
• Legitimate interests in operating and improving our Site and Services, and ensuring security.
• Consent for certain analytics or marketing where required (you can withdraw at any time).
• Legal obligations where we must process data to comply with laws.

4. Sharing of Information

• Service providers under appropriate confidentiality and security obligations (e.g., hosting, email, analytics).
• Professional advisors (lawyers, accountants) in the ordinary course of business.
• Authorities or third parties when required by law or to protect rights, safety, or security.
• Business transfers in connection with a merger, acquisition, or similar transaction.

5. International Transfers

We may transfer, store, and process information outside your country of residence, including in the United States. Where required, we use appropriate safeguards, such as Standard Contractual Clauses.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. We apply retention and deletion schedules to minimize data we hold.

7. Security

We implement technical and organizational measures designed to protect personal information, including encryption in transit, access controls, and logging. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have certain rights with respect to your personal information:

• GDPR (EU/UK): rights of access, rectification, erasure, restriction, objection, and data portability. You also have the right to lodge a complaint with a supervisory authority.
• CCPA/CPRA (California): rights to know, delete, correct, and opt out of the sale or sharing of personal information, and rights to limit use of sensitive personal information. We do not sell personal information.

To exercise your rights, contact us at contact@clearshield.tech. We may verify your identity as permitted by law. Agents must provide proof of authorization.

9. Children’s Privacy

Our Site and Services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

10. Cookies and Analytics

We may use cookies and similar technologies to operate the Site and understand usage. Where required by law, we will request consent for non-essential cookies. You can adjust your browser settings to refuse cookies; some Site features may not function properly.

11. Do Not Track

Our Site does not respond to Do Not Track (DNT) signals.

12. Third-Party Links

The Site may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices of such third parties.

13. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top of this page indicates when it was most recently revised.

14. Contact Us

For questions or requests regarding this Policy, contact us at contact@clearshield.tech.